Bataan Peninsula State University
Capitol Comp., Balanga City,
Bataan
College of Engineering and
Architecture
Department
of Electronics and Communication Engineering
Managing
Production and Service Operations
I.
What is Operation?
Operations
refer to “any process that accepts inputs and uses resources to change those
inputs in useful ways.”
II.
What is Operation Management?
Operation management is “the process of planning,
organizing, and controlling operations to reach objectives efficiently and effectively.
Efficiency
is related to “the cost of doing something, or the resource utilization
involved.”
Effectiveness refers to goal accomplishment.
III.
Operations and the Engineer
Manager
The engineer manager is expected to produced some output at whatever
management level he is
Who are qualified to become Operations Manager?
The typical operation manager is one with several years of
experience in the operations division and possesses an academic background in
engineering.
IV.
Types of Transformation Process
A. Manufacturing
processes
Manufacturing Processes are those refer to the
making of products by hand or with machinery
·
job shop
A job shop is
one whose production is “based on sales orders for a variety of small lots.”
·
batch flow
The
batch flow process is where lots of generally own designed products are
manufactured.
·
worker-placed line flow
An
assembly line refers to a production layout arranged in a sequence to
accommodate processing of large volumes of standardizes products or services
The quality of output in a worker-paced assembly
line depends to a great extent to the skill of the labor utilized.
·
machine-paced line flow
This
type of production process produces mostly standard products with machines
playing a significant role.
·
batch/continuous flow hybrid
This
method of processing is a combination of the batch and the continuous flow.
·
Continuous flow
The
continuous flow processing is characterizes by “the rapid rate at which items
move through the systems.”
B. Service
processes
Service
processes are those that refer to the provision of services to persons by hand
or with machinery.
·
service factory
A service factory offers a limited mix
of services which result to some economies of scale in operations.
·
service shop
A
service shop provides a diverse mix of services. The layouts used are those for
job shops or fixed position and adaptable to various requirements.
·
mass service
A mass
service company provides services to a large number of people simultaneously. A
unique processing method is, therefore, necessary to satisfy this requirement.
And it offers limited mix of services.
·
professional service
These
are companies that provide specialized services to other firms or individuals.
It offers a diverse mix of services.
V.
Important Parts of Productive
Systems
· Product
design
Product
design refers to “the process of creating a set of product specifications
appropriate to the demands of the situation.”
· Production
planning and scheduling
Production
planning may be defined as “forecasting the future sales of a given product,
translating this forecast into the demand it generates for various production
facilities.
Scheduling
is the “phase of production control involved in developing timetable that
specifies how long each operation in the production process takes.”
· Purchasing
and materials management
Materials
management refers to “the approach that seeks efficiency of operation through
integration of all material acquisition, movement and storage activities in the
firm.”
· Inventory
control
Inventory
control is the process of establishing and maintaining appropriate levels of
reserve stocks of goods.
· Work
flow layout
A
work-flow layout is the process of determining the physical arrangement of the
production system.
· Quality
control
Quality
control refers to the measurement of products or services against standards set
by the company.
Submitted to:
Dr. John Ryan C. Dizon
Submitted by:
Levi Ledesma
Allan John Lumibao
Rommel Magcalas
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